Frequently Asked Questions
Orders & Shipping
Q: How long will my order take to arrive?
A: Orders are processed within 2–3 business days. Delivery times vary depending on your location, but most Irish and UK orders arrive within 3–7 business days after dispatch.
Q: Do you ship internationally?
A: Yes, we currently ship to selected countries within the EU and the UK. Shipping rates and delivery times are calculated at checkout.
Q: How will I know my order has shipped?
A: Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your parcel’s journey.
Returns & Refunds
Q: Can I return my jewelry?
A: For health and hygiene reasons, we cannot accept returns or exchanges on earrings or any pierced jewelry.
Non-pierced items (such as necklaces, bracelets, and rings) can be returned within 14 days of delivery if unworn, unused, and in original packaging.
Q: Who pays for return shipping?
A: At this time, customers are responsible for return postage costs, but we hope to cover these in the future as our business grows.
Q: What should I do if my item arrives damaged or faulty?
A: Please email shopriyi@gmail.com within 7 days of delivery, including your order number and clear photos of the issue.
We’ll arrange a replacement or refund as quickly as possible.
Product Information & Care
Q: Is your jewelry hypoallergenic?
A: Yes! Our jewelry is made from stainless steel and 18k gold plating, both of which are hypoallergenic and skin-friendly.
However, purchases are made at the customer’s discretion, as individual sensitivities can vary.
Q: Can I wear my jewelry in the shower?
A: Yes. Our jewelry is water-resistant, so it’s fine to shower with it occasionally.
To keep it looking beautiful for longer:
Avoid strong chemicals like perfumes, hairspray, and lotions.
Don’t yank, pull, or handle pieces roughly.
Wipe gently with a soft, dry cloth to clean.
Store safely when not in use.
Packaging & Gifts
Q: Do you offer gift wrapping?
A: Yes! Every order includes one gift box wrapped with a red bow, and any additional jewelry items come in soft pouches.
If you’d like extra boxes, they’re available for €2 each — simply select the option at checkout.